Refund Policy
Last Updated: March 14, 2026•Effective Date: March 14, 2026
This Refund Policy applies to all Awarely Monitor B2B subscriptions contracted directly with Awarely.
1. Who Handles Refunds
Awarely handles all refunds — All subscriptions are contracted directly with Awarely. Refunds, credits, and invoice corrections are handled by Awarely under the applicable direct contract, invoice terms, and mandatory law.
How to request — Contact Awarely directly at monitor@awarely.ro to request a refund or invoice correction.
2. Refund Eligibility
General refund rule — Subscription charges are generally non-refundable once billed unless mandatory law or a separate direct contract requires otherwise.
Mandatory legal exceptions — If mandatory consumer protection law requires a refund in your case, that legal requirement applies.
B2B customers — Any refund, credit note, or correction is governed by the direct billing arrangement with Awarely and any mandatory legal rules that apply.
3. Cancellation vs Refund
Cancellation — You can cancel at any time by contacting Awarely. Renewal and notice handling follow the direct billing arrangement agreed with Awarely.
Refund — Cancellation does not create a refund for already billed charges.
4. Contact
MUNTEANU C. D. MIHAI PERSOANĂ FIZICĂ AUTORIZATĂ
Trading as: AWARELY
CUI: 53962936 · VIES: RO54197611
București, Sector 1, Bulevardul Bucureștii Noi, Nr. 136, Cod poștal 012366
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